Hello, customer, 

I replied to the information you sent via service email.

I also sent it to you via personal email today because you didn't seem to be able to receive it.

Please check the contents below, leave a new post or reply to the email Customer T.T

I'm sorry to bother you and make you uncomfortable T.T

I think we missed the product by mistake.

Would it be okay if I help you process a partial refund for the price of the product you didn't receive?

I look forward to hearing from you soon.

Thank you, sir.

[ Original Message ]

I received my order last Friday, and there was a missing item. I emailed customer service twice and there was no reply.

Please help/advise.